HDI Minnesota hosts Judy Benda; Axios Systems sponsors event

Herndon: 29 mei 2003

Minneapolis, Mn.-Judy Benda, Executive Director-Membership, of Help Desk Institute (HDI) will address the Minnesota Chapter of HDI on the State of the Support Industry and unveil the IT Service Maturity Model.

The event, sponsored by Axios Systems Inc., leading global software providers of assyst, the fully integrated Help Desk and IT Service Management software solution suite, will be held June 18 at Northern Hennepin College Brooklyn Park, Minn. Representatives from Axios Systems will be on-site to provide valuable information and demonstrations to attendees on how support organizations can incorporate ITIL® (IT Infrastructure Library) Best Practices into their Help Desk.

In addition to demonstrations Axios Systems will provide a synopsis on how a service management tool manufacturer makes sense of and incorporates the 12 ITIL® processes; Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management, Financial Management of IT Services, Capacity (Performance) Management, Availability Management, IT Service Continuity Management, and Security Management into a working solution.

The HDI Minnesota Chapter provides targeted information about the technologies, tools, and trends of the help desk and customer support industry in Minnesota. HDI offers a variety of services to meet the evolving needs of the customer support professionals. For more information, visit www.hdimn.com.

Axios Systems has been providing IT Service Management solutions for more than 15 years with their award winning ITIL® tool, assyst. assyst is currently used worldwide by more than 400 companies including MidAmerican Energy, Lands' End, ABN AMRO, Canadian Tire, MTV, and government agencies including the UK Ministry of Defense.

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