Support professionals ‘unhappy’ with ITSM solution choice

Edinburgh: 18 december 2002

Almost one in every two organizations is unhappy with its current IT Service Management system, an industry survey has indicated.

More than 44 percent of some 250 respondents in the survey, conducted among delegates at the annual conference of the IT Service Management Forum (itSMF) in Brighton, said they were not pleased with their installed solution. Just over 48 percent said they were happy with their organization’s choice with the remaining 8 percent having mixed views.

Axios Systems (www.axiossystems.com) recently unveiled tools to allow customers of financially troubled Peregrine Systems to migrate to its award-winning assyst solution.

“Large corporate users have tended to have had their Help Desk and ITSM systems custom-built but this has proved expensive for them,” said Ailsa Symeonides, Sales and Marketing Director of Axios Systems. “It is now possible for an ‘out-of-the-box’ solution to provide scalability with functionality and integration capabilities which match and exceed these custom-built systems, at a fraction of the cost.”

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