Axios announces migration tools for Peregrine Systems and Tivoli Service Desk users

Herndon: 05 november 2002

International Help Desk and IT Service Management (ITSM) software company Axios Systems (www.axiossystems.com) has unveiled tools to allow customers of financially troubled Peregrine Systems to migrate to its award-winning assyst solution.

The tools are database-independent and can be tailored to each customer's requirements. The tools are targeted towards both the Peregrine Service and Asset Center products as well as the recently de-commissioned Tivoli Service Desk.

A two-way event synchronization utility allows phased migration to take place seamlessly. This enables contact users, events, assets and configuration items to be imported into assyst.

Leading global technology research and advisory firm Gartner, recently reported that: "Migration tools can have a dramatic impact on a company's bottom line".

Citing the financial and legal issues rated by its inability to file audited financial reports for the last three fiscal years, U.S.-based Peregrine announced on 22 September that it had filed voluntary petitions for reorganization under Chapter 11 of the U.S. Bankruptcy Code for itself and its subsidiary, Peregrine Remedy, Inc.

Axios, voted the UK's top Help Desk software vendor for the past two years in succession, is also offering special commercial arrangements for Peregrine and Tivoli Service Desk users wanting to upgrade to assyst, an 'out-of-the-box,' fully integrated solution which complies with IT Information Library (ITIL®) philosophy and practices.

"We have engineered a proven migration tool specifically to move historical data from Peregrine Service Center and Tivoli Service Desk to assyst," Sales and Marketing Director Ailsa Symeonides commented. Company specialists have experience in implementing these systems.

She added: "Large corporate users have tended to have had their Help Desk and ITSM systems custom-built. This has proved expensive for them. Our 'out-of-the-box' solution offers the scalability that the typical Peregrine or Tivoli Service Desk customer requires, with functionality and integration capabilities to match and exceed them, at a fraction of the cost."

Axios, with corporate headquarters in Edinburgh, also has offices in the United States, Canada, France, Germany, Belgium and the Netherlands. "This wide geographic spread, our technical expertise and these new migration tools put us in pole position to replace Peregrine and Tivoli Service Desk," Symeonides said.

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