Axios' response to Peregrine's woes

Herndon: 18 juni 2002

Major upheaval in the global Help Desk and IT Service Management market has prompted Axios Systems to announce the launch of its Product Exchange Program for users of Peregrine (including Remedy ARS and Tivoli Service Desk), Network Associates, Computer Associates and HP solutions.

Ailsa Symeonides, Sales and Marketing Director, stated: "Axios recognizes the current major concerns faced by customers, with reports of support from suppliers dwindling and product development uncertain. Decision-makers face a quandary of whether they can reap any benefit from the huge investment they have already made."

To ease the stress and provide a real alternative solution, Axios is offering its award-winning assyst solution suite, together with implementation, for a FIXED-PRICE for a limited period.

Since 1988 Axios has provided the ITIL®-based solution, assyst, which has been voted No. 1 by customers in the Help Desk Institute Vendor Survey for two years in succession. The financially independent company with headquarters in Edinburgh, Scotland and offices in North America and Europe, concentrates solely on the Help Desk and IT Service Management field where it has been increasing revenues by 50% each year.

One of the major benefits of assyst is that it is aligned with the industry Best Practice guidelines - the IT Infrastructure Library (ITIL®) - offering users a tried-and-tested set of processes by which to manage their IT infrastructure most efficiently. Market analysts Gartner, which features Axios in its 'Magic Quadrant' of top vendors, confirmed in its latest report that Axios was 'committed to ITIL® process methodology.'

Uniquely in the market, assyst was designed from conception as a fully-integrated, fully-scalable solution, offering the flexibility to meet the different demands of major organizations in all sectors across the globe. Clients include Orange, MTV, Canadian Tire, Ingersoll Rand, Ernst & Young, Amersham, DEKRA, ABN AMRO Asset Management and many local and central Government departments.

Mrs Symeonides added: "We have a loyal client base, testament to the fact that Axios looks after its customers. "There is another choice available. With the introduction of this Product Exchange Program, assyst is now an even more attractive option and feasible for those who may have to reconsider their choice of tool."

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